Shipping policy

Last updated: August 20, 2026

Welcome to Nexbuy UAE. We are committed to processing and delivering your orders as quickly and reliably as possible.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

We aim to process orders within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of unusually high order volume, processing may take longer.

2. Delivery Times

Estimated delivery times will be provided during checkout or in your order confirmation.

Delivery times may vary depending on your location, shipping method, courier availability, customs procedures, and other circumstances outside our control.

Estimated delivery times are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the destination, order size, delivery method, and applicable promotions.

4. Delivery Address

Please make sure that your shipping address and contact information are accurate and complete when placing your order.

Nexbuy UAE is not responsible for delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

5. Tracking

Where tracking is available, tracking information will be provided to you after your order has been dispatched.

Please allow some time for the tracking information to become active after the shipping carrier receives the package.

6. Delayed or Lost Orders

If your order is delayed, please contact us so that we can assist you in checking the shipment status.

Once an order has been handed over to the shipping carrier, delivery delays may be outside our control.

If a package is confirmed as lost by the shipping carrier, we will work with the carrier to determine the appropriate resolution.

7. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible at:

Email: nexbuyuae@gmail.com

Please include your order number and photographs of the package and product so we can evaluate the issue.

8. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us promptly at nexbuyuae@gmail.com.

We will review the order and work with you to resolve the issue.

9. Customs, Duties and Taxes

For international shipments, customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs delays are outside our control and may extend the estimated delivery time.

10. Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We cannot guarantee that an address change will be possible once an order has been processed or shipped.

11. Delivery Attempts

If the courier is unable to deliver your order because no one is available, the address is incorrect, or the customer does not respond to delivery attempts, additional delivery charges or return-to-sender fees may apply.